Accept or reject a change proposal
Agents cannot edit records. A change arrives as a difference you accept or reject on the record page.
For: Product owner
Steps
- Open the record; the proposal shows the current and proposed text side by side, with the agent's reason.
- Accept: the change is applied under the normal edit rules (and a second approver where required), with the reason kept in the history.
- Reject: the record stays as it is; the agent is told.