Case

A secret ended up in something the agent wrote

Corpole masks what it recognises as a secret before storing it. Rotate the secret anyway.

For: Security & compliance, Team developer

What happened

A token or password was pasted into the chat, and the agent was about to put it into a record or a comment.

Why it happens

Agents copy what they are given. A value in the conversation can end up anywhere the agent writes.

What Corpole does

  • Masks recognisable secrets in everything an agent writes to Corpole before it is stored.
  • Tells agents, as a locked rule, never to write secrets or personal data into records.

What you do

  1. Treat the secret as exposed and rotate it; masking lowers the risk, it does not undo the paste.
  2. Check the record the agent wrote and remove anything masking did not catch.

Keep it from happening again

  • Never paste secrets into an agent chat; keep them in the environment.

KB-WR-11